In this Policy "we", "us" and "our" means Barclays Partner Finance, a trading name of Clydesdale Services Limited and wholly-owned subsidiary of Barclays Bank PLC. Registered No 2901725. Registered office: 1 Churchill Place, London E4 5HP. Trading address: Barclays Partner Finance, PO Box 3979, Glasgow G51 1YL
"You" means the individual who is providing information.
How do we collect information about you?
We collect personal and financial information, which we obtain from you or from any third parties when you apply for an account or any other product or service or which you or they give us from time to time.
How will we use the information we collect about you?
We will store and process your information on Barclays Partner Finance computers and in any other way. By "your information" we mean personal and financial information we (a) obtain from you or from third parties, such as credit reference agencies (who may search the Electoral Register), fraud prevention agencies or other organisations when you apply for an account or any other product or service for which you or they give to us at any other time or (b) learn from the way you use and manage your account(s), from the transactions you make such as the date, amount, currency. We and other companies in the Barclays Group will use your information to manage your account(s), give you statements and provide our services, for assessment and analysis (including credit and/or behaviour scoring, market and product analysis), and to develop and improve our services to you and other customers and protect our interests. We and other companies in the Barclays Group will use your information to inform you by letter, telephone (including automated dialling, digital television and sending text messages), or computer about products and services (including those of others) which may be of interest to you.
If your application is unsuccessful at this time, unless you write to the address below you agree that we may use the information we obtain about you in connection with this application to send you details of alternative products (including those of other companies).
You must write to us at Barclays Partner Finance, PO Box 3979, Glasgow G51 1YL if you don't want us to tell you or allow others to tell you about other products and services. You can ask us for a copy of the information we keep about you. A fee will be charged for this service.
You agree that calls between us may be recorded and/or monitored.
We use credit reference agencies and fraud prevention agencies to:
• Make enquiries when you ask for any lending products, or to assist us in managing your account, for example if we wish to consider changing your credit limit, or offering you other products, now or in the future;
• Share information:
o About you and how you manage your accounts;
o If you give us false or inaccurate information or we suspect fraud.
Credit reference agencies keep a record of our enquiries and may record, use and give out information we give them to other lenders, insurers and other organisations. This also applies to fraud prevention agencies if you give us false or inaccurate information or we suspect fraud. This information may be used to make assessments for credit and to help make decisions on you and members of your household, on credit, motor, household, life, and other insurance facilities (including handling claims), for debt tracing and to prevent fraud and money laundering. If you want to receive details of those fraud prevention agencies from whom we obtain and with whom we record information about you, contact us on 0800 970 8101. Information held about you by the credit reference agencies may already be linked to records relating to one or more of your partners where a financial "association" has been created. Any enquiry we make at a credit reference agency may be assessed with reference to any "associated" records.
We may give information about you and how you manage your account to the following:
• People who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential.
• Anyone to whom we transfer or may transfer our rights and duties under this agreement.
• We may also give out information about you if we have a duty to do so or if the law allows us to do so.
Otherwise we will keep information about you confidential.
If we transfer your information to a service provider or agent in another country, we will make sure that the service provider or agent agrees to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.
How long will we keep your personal information on file?
We will not keep your information for longer than is necessary and will take steps to ensure that it is kept up to date. You have a right under the Data Protection Act 1998 to ask what information we hold about you. You can do this by writing to us at The Data Protection Officer, Barclays Partner Finance, PO Box 3979, Glasgow
G51 1YL.
Security
Please remember that Internet communications are not secure unless the data being sent is encrypted. We cannot accept any responsibility for unauthorised access by a third party or the corruption of data sent to us.
Customer Feedback and Complaints
If you have any questions or comments about privacy issues, or have a complaint about how we are using your personal data, please contact our customer services department on
0844 811 9000. Mon-Fri 8am-9pm,
Sat 9am-5.30pm and Sun 10am-5.30pm.
Please note calls may be recorded or monitored for training purposes.